FAQ
Frequently asked questions
Short answers to the questions clients ask most. If yours is missing — just write to us.
Who owns the code and infrastructure you build?
You do. After completion and payment, we transfer the full source code, documentation and access credentials. Nothing is locked to us.
Can you migrate our legacy system without stopping the business?
Yes. We use a phased migration approach: parallel systems, data verification and a planned cutover window agreed with you in advance.
What happens if we decide to leave?
You can. We hand over all code, documentation and infrastructure access. Our goal is to be worth staying with — not to lock you in.
How do you price projects?
After the analysis stage you receive a fixed-price proposal with milestones. Ongoing development can run on time & materials, and support on a monthly contract.
Do you work with our existing IT team?
Yes. We regularly augment internal teams, take over specific subsystems or provide second-line support for infrastructure we maintain.
Which industries do you serve?
Mostly manufacturing, wholesale and retail, logistics and business services — wherever ERP-class systems, integrations and uptime matter.
How fast do you respond to incidents?
Business plan: 4 working hours. Enterprise: 1 hour, 24/7. Basic: next business day. Response times are fixed in the SLA.
Do you sign NDAs?
Yes, before any technical discussion. Case studies are published only with the client’s written consent.
Where is our data hosted?
In EU data centers only, under GDPR. On request — dedicated infrastructure or on-premise.
Can you take over a system built by another team?
Yes. We start with an audit: architecture, code, infrastructure and risks — then propose a maintenance and improvement plan.